Top Novell Partners Honored for Outstanding Achievements in Customer Service

PROVO, Utah -- March 25, 1999 -- Novell Inc., the world's leading provider of directory-enabled networking software and services, recently recognized the customer support excellence of the 26 top business partners from the Americas region. The 1999 Support Connection Service Excellence Award recognizes Novell partners who have demonstrated continuing excellence providing technical support to Novell Customers. The winners were chosen from more than 3,000 Novell support partners across the U.S. and Canada based on customer satisfaction, achievement in commitment to and supporting Novell products and commitment to educating and training support staff.

Spectrum Supportnet, Inc. of Foster city California was named as one of 26 award winners. This prestigious award was presented by Michael Lyons, Vice President, Novell's Americas Support Center to Allan Hurst, President of Spectrum SupportNet, Inc. during Brainshare '99. "These partners make service excellence an integral part of their businesses and demonstrate it by repeatedly delivering value to their customers," Lyons said. "Their superior service benefits customers, the partners themselves and certainly Novell because service is a vital part of any customer relationship.

Spectrum SupportNet, Inc., founded in 1993 by Allan P. Hurst, operates from offices in Foster City california with client sites throughout the San Francisco Bay Area and Silicon Valley. Spectrum SupportNet, Inc. is a Platinum Level Partner with Novell and a Microsoft Solutions Provider specialist in providing fault tolerant multi-platform Computer Network design, sales and maintenance.

Novell, Inc. (NASDAQ:NOVL) is the world's leading provider of directory-enabled networking software. Novell solutions give businesses total contral of their private networks and the Internet, simplifying the mangement of user access and identity. Novell's worldwide channel, consulting, developer, education and technical support programs are the most extensive in the network computing industry.

For more information contact Larry Callahan 650.525.4567 or larryc@supportnet.com