At Spectrum SupportNet, we feel our customers are entitled to excellent service without having to commit to a prespecified number of hours or dollars.

All Spectrum SupportNet customers receive:

• 4-hour response to emergencies
• 24x7 pager coverage
• an in-person briefing with our engineer when we arrive at your site
• Copies of our written work records attached to each invoice, each record showing what work was performed, and making any necessary recommendations
• an in-person debriefing with our engineer before we leave your site

If you have a large project, or wish to use us as an ongoing resource for an extended period of time, we have an optional service agreement which allows prepayment for a block of hours in exchange for a 15% labor discount. Please contact us for more information on this option.

We don't require a service contract to begin working with you. Use us on a pay-as-you-go basis (see Billing Terms) at first. Once you've become comfortable with us, if you think you'd like purchase a prepaid support agreement, we can do so at that time.